At My Baby Flowers, we are committed to providing high-quality Reborn Baby Dolls and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our refund and return policy below.
You may return your purchase within 30 days of the delivery date. To be eligible for a return, your item must be:
To initiate a return, please contact us at [Your Email Address] with your order number and reason for the return. We will provide you with a return authorization and instructions on how to return the item.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Please note that the original shipping fees are non-refundable. You are responsible for the return shipping costs, unless the return is due to our error (e.g., you received a defective or incorrect item).
If you would like to exchange your item for a different product, please contact us at [Your Email Address] to discuss the exchange process. Exchanges are subject to product availability. You are responsible for the shipping costs associated with the exchange, unless the exchange is due to our error.
If you receive a damaged or defective item, please contact us at [Your Email Address] within 7 days of the delivery date. Provide us with your order number, a description of the damage or defect, and photos of the item. We will arrange for a replacement or refund, depending on the circumstances.
The following items are non-returnable:
For wholesale orders, please refer to the terms and conditions outlined in your Wholesale Agreement for specific refund and return policies.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [Your Email Address].
You may cancel your order within 24 hours of placing it. To cancel your order, please contact us at [Your Email Address] with your order number. If your order has already been shipped, you will need to follow the return process outlined above.
If you have any questions or concerns about our refund and return policy, please contact us at:
[Your Company Name]
[Your Company Address]
[Your Email Address]
[Your Phone Number]
International Returns: For international orders, customers are responsible for all return shipping costs, including any customs duties or taxes. Please ensure that the item is properly packaged and insured, as we are not responsible for items lost or damaged during return shipping.
Policy Updates: My Baby Flowers reserves the right to modify or update this refund and return policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes your acceptance of the updated policy.
